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Adding Agents and Departments
To allow Agents to login to the
Live Chat software, you need to create Usernames for them. With these Usernames,
they would be able to connect to the Live Chat client and chat with any visitors on
your website. You can add as many Operators as you choose. However, the number
of Operators that can simultaneously login to Live Chat is restricted by your package
terms.
Also, you can add multiple Departments and add
Operators under these Departments. The ability to create Departments, as
well as the number of Departments depends upon the package you have selected.
To add Agents and Departments for your
Service, follow the steps
mentioned below:
- Login to the Live Chat Registered members
area.
Click here to
read how >>
- Under USERS, click Add Department.
- Enter a name for the Department, a password
for administration of this Department and an
Email address associated with this Department. Complete the process by clicking
Add Department.
- Now click Add Agent.
- Provide an Agent Username, Password, Email
address and Department (Main account, if no departments exist) to create the
Operator. The Agent's Username for the Live Chat client would be of the form AgentUsername@yourdomainname.com.
This can be used to login to Live Chat.
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